Refund policy

At Novyra, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and parts.
  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Digital products.
  • Personalized or custom-made items.
  • Items marked as final sale.
  • Products damaged through misuse or normal wear and tear.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos of the item and packaging.

We’ll review your request and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must instead follow the return process after delivery.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective.
  • The wrong item was sent.
  • The item arrived damaged.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: support@novyra.com