Shipping policy

Last Updated: July 31, 2026

Thank you for shopping with Novyra. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

  • South Africa: 5–10 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email if tracking is available for your shipment.

Delays

While we work hard to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

  • High order volumes
  • Customs inspections
  • Weather conditions
  • Courier service disruptions
  • Public holidays

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Novyra is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item or packaging (if applicable)

We will investigate the matter and work with the shipping carrier to resolve the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about shipping or your order, please contact us.

Email: support@novyra.com